Q: The Reject Shop is a funny name. Is the stock faulty?
A: No. Our first store opened in South Yarra, Victoria in 1981. This shop sold ‘seconds’ and discontinued lines, hence The Reject Shop name. Today however, we no longer just sell seconds and discontinued lines, and have adopted our current formula for low prices and bargains on the everyday things people use most in their life.
Q: I've seen a 'Parallel Import' symbol on some items in your catalogues, what does this mean?
A: This is the genuine, branded article but it may differ in design, materials and formulation from similar products offered locally. It does not have the support of the official Australian distributor, but The Reject Shop supports these products with its normal trading warranty.
Q: If my purchase is damaged or faulty, what is The Reject Shop’s returns policy?
A: We offer a full money back guarantee on all purchases if the product is faulty, simply return it with the receipt to the store you bought it from for a refund.
Q: What is the acceptable method of payments in stores?
A: The accepted methods of payment at The Reject Shop is cash, visa, mastercard and bank transaction card. Please note that we do not accept cheque payments.
Q: Are any of the stores franchised?
A: No, all stores are 100% company owned.
Q: How many people does The Reject Shop employ?
A: The Reject Shop employs about 550 full time staff and about 1800 casual staff. During the busy Christmas trading season, several hundred more casual staff are employed.
Q: I’m looking for work with a vibrant retailer. How can I apply for a job at The Reject Shop?
A: For Shop Assistant roles, the best way to apply is to visit a store and ask the Store Manager. Stores are responsible for hiring their own team members. If you are looking for a management role please email a copy of your resume to firstname.lastname@example.org.
Q: How do I become a supplier to The Reject Shop?
A: Phone our buying office on (03) 9371 5555 and ask to speak to:
Ann Alexander: Stationery, Books, Arts & Crafts.
Ben Bodenstaff: General Housecares & Pets.
Samantha Lock: Home Storage.
Chantal Xenophou: Party, Cards & Wrap.
Daniel Adams: Kitchenware & Luggage.
Florienne Greco: Christmas & Seasonal.
Jason Rayner: Cleaning.
Marli Cornelissen: Fashion Accessories.
Nicole Langner: Photography, Home Deco & Aromatherapy.
Matt Mione: Furniture & Electrical.
Andrew Pardoe: Manchester, Seasonal Softgoods, Clothing, Socks & Underwear.
Andrew Roe: Toiletries & Cosmetics.
Paul Saitov: Grocery & Drinks, Confectionery & Seasonal Food.
Joshua Sloan: Hardware, Automotive, Solar & Garden.
Brendan Taylor: Toys, Sports & Recreation.
Q: I am already a supplier. How do I organise a delivery to the Distribution Centre?
A: Our DC is located at 120 Link Road,Melbourne Airport, VIC 3045. You will need to book your delivery 48 hours in advance by phoning our receiving department on (03) 9933 5852. Please have the order number and estimated number of pallets in the delivery available when you phone us. Finally, when making the delivery, please ensure that all paperwork accompanies the goods.
Q: I am already a supplier. How do I organize a direct delivery to the Stores?
A: Some store direct orders are required to be delivered to our DC however most deliveries can be made directly to the store without any prior contact. Store contacts are available on this Internet site if required. Please note that some stores have delivery curfew times. Please contact the appropriate buyer if you are unsure of your required delivery point or time.