The Reject Shop is committed to complying with the Competition and Consumer Act 2010 (Cth), which includes the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.

When returning a product, you will be asked for information that is relevant to your return, or to satisfy the legislative requirements. If you do not provide this information, we may be unable to process your return.

For further details, please refer to our Returns Policy.

Please contact us if you wish to discuss any product issues.

Quality Guarantee

Product Information

Our refund policy is in addition to your rights under the Australian Consumer Law.
If you purchased a product from The Reject Shop, that you believe is not of acceptable quality, fit for purpose, does not match the description, then you may have rights to a remedy under the Australian Consumer Law and we will be happy to offer you a refund or exchange.  You will need to provide your receipt or other adequate proof of purchase.
If you cannot provide proof of purchase, The Reject Shop may provide a refund or exchange at our discretion provided that the product was sold exclusively by The Reject Shop.

We also offer a refund or exchange if you change your mind within 28 days of purchase provided that:

You provide the original receipt or adequate proof of purchase. A refund will be given using your original payment method.

Items are unused/unworn and in their original packaging including all manuals and accessories.

In the case of CD’s/DVD’s, the shrink wrap is intact.

If you cannot provide proof of purchase, we will offer you an exchange to the value of the current price of that product.
Please choose carefully as goods on which a change of mind return is not available are:

Bedding accessories eg:  quilts, underlays and pillows

Personal care ie: electronic toothbrushes, foot spas, hair straighteners, hair removal devices etc

Returns Policy

Afterpay is now available in-store at The Reject Shop

Afterpay is simple. Take home what you want now and only pay a quarter today. No interest, fees or hidden costs, then pay the remaining 3 instalments over the next 6 weeks. Afterpay will remind you when your next payment is due so you can enjoy your purchase and pay over time.

Download the Afterpay app, register or login to your account, and use the barcode to checkout at register.

Buy what you want, knowing you'll only have to pay 25% today, interest free. Afterpay is available on purchases over $40.

Pay for your purchase over four equal installments, which will be direct debited fortnightly.

All you need to apply is to be an Australian resident, have a debit or credit card and be over 18 years of age. Late fees and additional eligibility criteria apply. For complete terms visit www.afterpay.com/terms

Afterpay

The Reject Shop is here to help all Australians save money every day. If you have a question, please check out our FAQ page first for commonly asked questions.

For further help, please call the number below or email us at service@rejectshop.com.au

If you wish to make a supplier enquiry, please get in touch with our buying team here.

Contact Information

At The Reject Shop we're committed to helping all Australians save money every day. And with that purpose in mind and on the odd occasion when another Australian retailer has a lower price, we are now offering a Lowest Price Guarantee.

This is a simple process, and is eligible where the following occurs:

That the products are in stock and available in-store at another Australian retailer (even if it is on sale) in the required quantities wished to be purchased.

Where another Australian retailer's price is lower than our price (including any delivery costs or charges), we will beat it by 10%.

The other Australian retailer must be located in the same State as the store where the purchase is taking place

The other Australian retailer must be advertising the lower price on the same same of purchase, and

That the products and price occurs on "like for like" products. This means that the product needs to be identical to the product sold by The Reject Shop (i.e. the same brand, same model and same colour).

Should the guarantee be applicable, The Reject Shop reserves the right to limit sales to reasonable retail quantities.

Does the Lowest Price Guarantee match 'percent discount' offers?

Yes, where the product meets the above criteria. The Reject Shop will match the competitor price after the competitor's discount has been applied.

What's the process to secure the Lowest Price Guarantee?

Prior to making your purchase, please take the chosen product, together with proof of the lower priced competitor pricing to the register area to have the price verified by one of our team members. Once verified, the 10% discount will be applied to the lower price identified, on the selected product only. The purchase must be made at that time and in the store.

What proof do we require of the lower competitor price?

Catalogue clippings, advert(newspaper or magazine), social media advert, screenshot of competitor's advertisement, online advert or digital catalogue, competitor website showing in-store price, or a customer photo from an eligible competitor store of the identical stock product at the time of purchase in-store.

What product or retailers are excluded from the Lowest Price Guarantee?

We will not match online only offers, online retailers, clearance or warehouse outlets prices; iTunes vouchers and gift cards; Retailers that are based or priced in another State. This is because some jurisdictions have State specific taxes (eg. soft drink taxes: prices in Victoria are usually lower than New South Wales); Pricing errors.

Can I return a product under TRS's returns policy and then claim the Lowest Price Guarantee on the same product?

Lowest Price Guarantee

At The Reject Shop we're committed to helping all Australians save money every day. And with that purpose in mind and on the odd occasion when another Australian retailer has a lower price, we are now offering a Lowest Price Guarantee

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The home of all your daily essentials. We help all Australians save money on everyday groceries, cleaning materials pet essentials and more.

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