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FAQ's

The Reject Shop is a funny name. Is the stock faulty?

No. Our first store opened in South Yarra, Victoria in 1981. This shop sold 'seconds' and discontinued lines, hence The Reject Shop name. Today however, we are focused on working closely with our suppliers to give our customers the lowest prices on essential items and general merchandise. We are here to help all Australians save money every day.

I've seen a 'Parallel Import' symbol on some items in your catalogues, what does this mean?

This is the genuine, branded article but it may differ in design, materials and formulation from similar products offered locally. It does not have the support of the official Australian distributor, but The Reject Shop supports these products with its normal trading warranty.

If my purchase is damaged or faulty, what is The Reject Shop's returns policy?

We offer a full money back guarantee on all purchases if the product is faulty, simply return it with the receipt to the store you bought it from for a refund.

Do you give cash out at your stores?
You can get cash out at any register when paying for your purchase with EFTPOS.
What is the acceptable method of payments in stores?

The accepted methods of payment at The Reject Shop are cash, visa, mastercard and bank transaction card. Please note that we do not accept cheque payments.

Are any of the stores franchised?
No, all stores are 100% company owned.
How many people does The Reject Shop employ?

The Reject Shop employs about 903 full time staff and about 4324 part time/casual staff. During the busy Christmas trading season, several hundred more casual staff are employed.

I'm looking for work with a vibrant retailer. How can I apply for a job at The Reject Shop?

For Shop Assistant roles, the best way to apply is to visit a store and ask the Store Manager. Stores are responsible for hiring their own team members. If you are looking for a management role or a role in our Store Support Centre please email a copy of your resume to [email protected]

How do I become a supplier to The Reject Shop?

Please read the information for suppliers page and contact the relevant buyer.

I am already a supplier. How do I organise a delivery to the Distribution Centre?

Our DC is located at 2 National Drive, Truganina, Victoria 3029. You will need to book your delivery 48 hours in advance by phoning our receiving department on (03) 8340 4832. Please have the order number and estimated number of pallets in the delivery available when you phone us. Finally, when making the delivery, please ensure that all paperwork accompanies the goods.

I am already a supplier. How do I organize a direct delivery to the Stores?

Some store direct orders are required to be delivered to our DC however most deliveries can be made directly to the store without any prior contact. Store contacts are available on this website if required. Please note that some stores have delivery curfew times. Please contact the appropriate buyer if you are unsure of your required delivery point or time.

Why does The Reject Shop not display all products on the website?

The Reject Shop understands the growth of online shopping, however the business' current focus is opening up new stores throughout Australia and helping all Australians save money every day by keeping our prices as low as we can.

Will The Reject Shop sell online?

Please visit your nearest store and speak with the Store Manager who can assist you with your query. Where possible we will endeavour to fulfil all requests, however at times this may not be possible due to insufficient stock quantities.

Can I place a bulk order and if so, what do I do?
Please visit your nearest store and speak with the Store Manager who can assist you with your query. Where possible we will endeavour to fulfil all requests, however at times this may not be possible due to insufficient stock quantities.
Can I create an account with The Reject Shop?
Unfortunately, no.
How do I unsubscribe from your emails?
Simply click the 'Manage preferences' link at the bottom of the email or visit https://my.rejectshop.com.au and follow the prompts.
How do I become a savvy shopper?
Simply visit https://my.rejectshop.com.au and follow the prompts.
Can I get a better price on my bulk order?
Unfortunately, no. The Reject Shop as a retailer strives to make prices as low as possible.
I have items in my shopping list, how do I proceed?
The Reject Shop currently does not offer online shopping. Simply print off the shopping list to make your shopping experience better in-store.

 

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