Frequent Answers and Questions

No. Our first store opened in South Yarra, Victoria in 1981. This shop sold 'seconds' and discontinued lines, hence The Reject Shop name. Today however, we are focused on working closely with our suppliers to give our customers the lowest prices on essential items and general merchandise. We are here to help all Australians save money every day.

This is the genuine, branded article but it may differ in design, materials and formulation from similar products offered locally. It does not have the support of the official Australian distributor, but The Reject Shop supports these products with its normal trading warranty.

We offer a full money back guarantee on all purchases if the product is faulty, simply return it with the receipt to the store you bought it from for a refund.

You can get cash out at any register when paying for your purchase with EFTPOS.

The accepted methods of payment at The Reject Shop are cash, AfterPay, American Express, VISA, Mastercard, Cashless Debit Card and bank transaction card. Please note that we do not accept cheque payments.

No, all stores are 100% company owned.

Please visit the Information for Suppliers page on this website and contact the relevant buyer.

Our DC is located at 2 National Drive, Truganina, Victoria 3029. You will need to book your delivery 48 hours in advance by phoning our receiving department on (03) 8340 4832. Please have the order number and estimated number of pallets in the delivery available when you phone us. Finally, when making the delivery, please ensure that all paperwork accompanies the goods.

Some store direct orders are required to be delivered to our DC however most deliveries can be made directly to the store without any prior contact. Store contacts are available on this website if required. Please note that some stores have delivery curfew times. Please contact the appropriate buyer if you are unsure of your required delivery point or time.

The Reject Shop understands the growth of online shopping, however the business' current focus is opening up new stores throughout Australia and helping all Australians save money every day by keeping our prices as low as we can.

Please visit your nearest store and speak with the Store Manager who can assist you with your query. Where possible we will endeavour to fulfil all requests, however at times this may not be possible due to insufficient stock quantities.

Unfortunately, no.

Simply click the 'Manage preferences' link at the bottom of the email or visit and follow the prompts.

Simply visit and follow the prompts.

Unfortunately, no. The Reject Shop as a retailer strives to make prices as low as possible.

The Reject Shop has 356 locations around Australia. Please use the store finder to find your closest location.