Customer Service

Welcome to The Reject Shop's Customer Service page, for support and information. Participate in exciting competitions and get a chance to win fantastic prizes.

Have questions? Explore our comprehensive FAQ section for quick answers and assistance. Need to get in touch? Our contact information is readily available, and our dedicated team is here to help.

For seamless and convenient shopping, check out our Online Same Day Delivery FAQ, ensuring your order reaches your doorstep without delay. Count on The Reject Shop for customer care and service. Shop confidently today.

Competitions

Quality Guarantee

The Reject Shop is committed to complying with the Competition and Consumer Act 2010 (Cth), which includes the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.

When returning a product, you will be asked for information that is relevant to your return, or to satisfy the legislative requirements. If you do not provide this information, we may be unable to process your return.

For further details, please refer to our Returns Policy.

Please contact us if you wish to discuss any product issues.

Product Recalls

At The Reject Shop, we take safety seriously. We will keep you informed on all the latest product safety recalls here for you to view or download.

Product Safety Recall – DIY Nail Art Studio [PRA 2024/20102] 

Sold between 12 November 2023 – 3 February 2024
Download the notice here

Product Safety Recall – LED Tealight Candles [PRA 2023/19954]

TRS codes: 30126208; 30126209 and 30130888

Sold between 30 May 2023 – 6 October 2023
Download the notice here

Returns Policy

Our refund policy is in addition to your rights under the Australian Consumer Law.
If you purchased a product from The Reject Shop, that you believe is not of acceptable quality, fit for purpose, does not match the description, then you may have rights to a remedy under the Australian Consumer Law and we will be happy to offer you a refund or exchange.  You will need to provide your receipt or other adequate proof of purchase.
If you cannot provide proof of purchase, The Reject Shop may provide a refund or exchange at our discretion provided that the product was sold exclusively by The Reject Shop.

We also offer a refund or exchange if you change your mind within 28 days of purchase provided that:

You provide the original receipt or adequate proof of purchase. A refund will be given using your original payment method.

Items are unused/unworn and in their original packaging including all manuals and accessories.

In the case of CD’s/DVD’s, the shrink wrap is intact.

If you cannot provide proof of purchase, we will offer you an exchange to the value of the current price of that product.
Please choose carefully as goods on which a change of mind return is not available are:

Bedding accessories eg:  quilts, underlays and pillows

Personal care ie: electronic toothbrushes, foot spas, hair straighteners, hair removal devices etc

Afterpay

Afterpay is now available in-store at The Reject Shop

Afterpay is simple. Take home what you want now and only pay a quarter today. No interest, fees, or hidden costs, then pay the remaining 3 installments over the next 6 weeks. Afterpay will remind you when your next payment is due so you can enjoy your purchase and pay over time.

Download the Afterpay app, register or login to your account, and use the barcode to checkout at the register.

Buy what you want, knowing you'll only have to pay 25% today, interest-free. Afterpay is available on purchases over $25.

Pay for your purchase over four equal installments, which will be direct debited fortnightly.

All you need to apply is to be an Australian resident, have a debit or credit card, and be over 18 years of age. Late fees and additional eligibility criteria apply. For complete terms visit www.afterpay.com/terms

Contact Information

The Reject Shop is here to help all Australians save money every day. If you have a question, please check out our FAQs, for commonly asked questions. 

For further help email us at service@rejectshop.com.au

If you wish to speak to someone regarding your DoorDash order, you can contact the DoorDash support team on 1800 958 316 or by visiting the support website at https://help.doordash.com.

If you would like to know more about working with The Reject Shop please click here 

If you wish to enquire about a role you have applied for, or about submitting a resume, please get in touch with our People and Culture team at careers@rejectshop.com.au 

Online Delivery FAQ

Online Same Day Delivery is a fast and convenient delivery option at The Reject Shop where you can get select low-priced essential products delivered to your door, sometimes in as fast as 45 minute

Online Same Day Delivery FAQ

We’re proud to be partnering with DoorDash to offer you online same-day delivery and pickup for the first time on a selection of low-priced essential products, including grocery, snacks, pet care, garden, partyware, cleaning, toiletries, and other household items.

Order from over 250 of The Reject Shop’s stores across Australia via The Reject Shop website and the DoorDash app. On average, orders will be delivered in as little as 45 minutes. Alternatively, orders can be picked up in-store or scheduled for next-day delivery.

Online Same Day Delivery is a fast and convenient delivery option at The Reject Shop where you can get select low-priced essential products delivered to your door, sometimes in as fast as 45 minutes, provided you place your order by around 3:00pm (but this may vary by store and by day).

Customers can click the ‘Order Online’ button at the top of the rejectshop.com.au website, which links to The Reject Shop’s DoorDash page. Enter your delivery address and, if your closest Reject Shop store is offering delivery, then start browsing a selection of The Reject Shop’s low-priced essential products, including grocery, snacks, petcare, garden, partyware, cleaning, toiletries and other household items.

Customers can choose to have their products delivered to their door or, alternatively, customers can pick-up their order in-store or schedule a next-day delivery.

When an order is received, the store is notified and the store will pack the order. Your DoorDash delivery driver will pick up the order from store and deliver it straight to your door.

Online Same Day Delivery is available at approximately 244 Reject Shop stores across Australia (other than South Australia at this stage). The delivery radius will vary from store to store – delivery will typically be available within a radius of up to 10km from the store location.

DoorDash is a technology company that connects customers with their favourite local and national businesses in more than 4,000 cities in the United States, Canada, and Australia.

DoorDash started as an on-demand food delivery service. The Reject Shop is the first and largest non-food retailer in Australia to partner with DoorDash on its marketplace.

Is Online Same Day Delivery available in my area?

Online Same Day Delivery is available at approximately 244 Reject Shop stores across Australia. The delivery radius will vary from store to store – delivery will typically be available within a radius of up to 10km. The Reject Shop team is working closely with DoorDash to expand the number of stores that offer Online Same Day Delivery.

You can check the availability of the Online Same Day Delivery service in your area by clicking the ‘Order Online’ button at the top of the rejectshop.com.au website and entering your delivery address. If your address is within the delivery range, you can start browsing The Reject Shop’s low-priced essential products.

Are all products available for Online Same Day Delivery?

Currently, a selection of over 1350 low-priced essential products from The Reject Shop will be available for Online Same Day Delivery. This includes grocery, snacks, petcare, garden, partyware, cleaning, toiletries and other household items.

The Reject Shop team is working to add more and more products to its online offering.

The price of The Reject Shop products online will match the low prices we offer in store.

You can see the fees on the checkout screen, so you will know what the total is for your order before paying. You will also receive a receipt showing a breakdown of the order subtotal, applicable taxes and fees.

DoorDash will charge an everyday low delivery fee. In some cases, there may be an additional fee, including for orders below a minimum subtotal or for orders when demand is especially high.

Your order will be delivered by a DoorDash delivery driver (“Dasher”) who will identify themselves upon arrival.

Yes. Once you have selected your items, at the checkout page, before clicking ‘Place Order’, simply select ‘Pick Up’ instead of ‘Delivery’ and you can pick up your order in store.

Yes. Once you have selected your items, at the checkout page, before clicking ‘Place Order’, simply select ‘Delivery’ and then ‘Schedule for later’ (instead of ‘ASAP’) and you can select the date and time you wish to have your order delivered. After selecting the date and time you want, simply click ‘Place Order’ and DoorDash will handle the rest.

From the ‘Orders’ tab on the DoorDash website, tap on your order to view its status. It will either be in the process of being confirmed, at the designated Reject Shop store, or on its way to you.

Once a DoorDash delivery driver (“Dasher”) has agreed to deliver your order, a map will appear showing their location respective to the store and the delivery address.

You can contact your Dasher directly to get the most up-to-date status on your order. To do so, below the status bar on your order, you can find buttons to call or text your Dasher.

Please note that Dashers need to stay safe and obey the rules of the road. A Dasher can't answer your phone call or text message while driving.

You can redeem promotional codes on the Checkout page by entering them into the ‘Enter Promo Code’ box. Note: Promo codes are case sensitive.

If The Reject Shop store has not yet accepted your order, you will have the option to cancel via the DoorDash website.

If you need to cancel after your order has been accepted by The Reject Shop store, please contact the DoorDash support team on 1800 958 316 and follow the prompts. Alternatively, visit DoorDash support at https://help.doordash.com/

Note: if The Reject Shop store has accepted your order, DoorDash cannot issue a refund.

My order was missing an item / incorrect order

If a delivered order was missing item(s) or had incorrect item(s), please submit a report to the DoorDash support team:

On the DoorDash Website, tap on the three dashes located in the upper left-hand corner and select ‘Orders’ from the drop-down menu. Note: You must sign into the account you used to place the order.

Select the order you are inquiring about, then click Help.

Under the ‘Order Issues’ section, select the issue(s) that apply (i.e. ‘Missing Items’).

Select the detail(s) that apply to explain what went wrong (i.e. ‘Whole Item Missing’). Note: Providing additional information about the order in the ‘Details’ section is optional, but not required. Click on ‘Submit’.

Alternatively, you can contact the DoorDash support team on 1800 958 316 or by visiting the support website at https://help.doordash.com.

If you do not receive your order, use the ‘Self Help’ tool on the DoorDash website which is the fastest and easiest way to have your issue immediately resolved. You must report orders that were never delivered ASAP so DoorDash can issue you the appropriate resolution.

Follow the instructions below to use Self Help:

Select the order that was never delivered and click ‘Help’ located next to ‘Delivered’ in the left corner on the website.

Under ‘Delivery Issues’, select ‘Dasher never arrived’.

Follow the on-screen instructions to determine the best resolution.

I want to add or remove items in my order

If The Reject Shop store has not yet processed your order, you can make adjustments by chatting with a DoorDash support agent at https://help.doordash.com/. Alternatively,:

Select ‘Help’ from the menu in the upper left-hand corner of the DoorDash website

In the ‘Delivery Help’ section, select your current order and press ‘Make adjustments to this order’

Press ‘Chat with Support’ to be connected to an agent

Can I return/exchange the items I purchased online?

To return/exchange an item, please bring it back to The Reject Shop within 28 days with the original receipt and our team will do our best to help. We do not offer gift cards in exchange for a returned item. Note: The Reject Shop’s Returns/Exchange Policy will apply, which can be viewed by clicking here.

Can I redeem a DoorDash Gift Card at The Reject Shop Stores?

You can only redeem DoorDash Gift Cards on DoorDash. The Reject Shop does not accept DoorDash Gift Cards at its physical store locations.

Do I have to be at home to accept the delivery?

You must be at your delivery location to receive the order. Failing to do so can result in an order cancellation. In cases where a customer is unavailable to accept the delivery the DoorDash delivery driver (“Dasher”) may contact you to leave the order somewhere safe.

Who should I contact for support regarding my order?

Please visit https://help.doordash.com/ or contact the DoorDash support team on 1800 958 316 and follow the prompts.

Payment Options

We offer a variety of payment options at The Reject Shop, inlcuding all major credit cards and AfterPay.

Payment Options | The Reject Shop

We offer a wide variety of payment options in store. 

The accepted methods of payment at The Reject Shop are cash, AfterPay, American Express, VISA, Mastercard, Cashless Debit Card and bank transaction card. Please note that we do not accept cheque payments.

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PRODUCT RECALL NOTICES