Customer Service

Welcome to The Reject Shop's Customer Service page, for support and information. Participate in exciting competitions and get a chance to win fantastic prizes.

Have questions? Explore our comprehensive FAQ section for quick answers and assistance. Need to get in touch? Our contact information is readily available, and our dedicated team is here to help.

For seamless and convenient shopping, check out our Online Same Day Delivery FAQ, ensuring your order reaches your doorstep without delay. Count on The Reject Shop for customer care and service. Shop confidently today.

Competitions & Programs

Quality Guarantee

The Reject Shop is committed to complying with the Competition and Consumer Act 2010 (Cth), which includes the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.

When returning a product, you will be asked for information that is relevant to your return, or to satisfy the legislative requirements. If you do not provide this information, we may be unable to process your return.

For further details, please refer to our Returns Policy.

Please contact us if you wish to discuss any product issues.

Product Recalls

At The Reject Shop, we take safety seriously. We will keep you informed on all the latest product safety recalls here for you to view or download.

Product Safety Recall -  Halloween Candle Skeleton Coffin

Sold between 2 September 2025 - 8 October 2025

Product Safety Recall -  Cadbury Marvel Creations Sharepack 160g

Product Safety Recall – Nuage Gentle Cleanser 250mL [PRA Number is 2025/20443] 

Sold between 12 July 2024 - 12 February 2025


Product Safety Recall – DIY Nail Art Studio [PRA 2024/20102] 

Sold between 12 November 2023 – 3 February 2024


Product Safety Recall – LED Tealight Candles [PRA 2023/19954]

TRS codes: 30126208; 30126209 and 30130888

Sold between 30 May 2023 – 6 October 2023
Button Cell Battery Information

Important Update: DoorDash Service Paused

We want to let our customers know that our partnership with DoorDash (delivery & in-store pick-up) will be paused effective 31st August 2025. 

Our team is working hard to improve your experience. 

Returns Policy

Our refund policy is in addition to your rights under the Australian Consumer Law.
If you purchased a product from The Reject Shop, that you believe is not of acceptable quality, fit for purpose, does not match the description, then you may have rights to a remedy under the Australian Consumer Law and we will be happy to offer you a refund or exchange.  You will need to provide your receipt or other adequate proof of purchase.
If you cannot provide proof of purchase, The Reject Shop may provide a refund or exchange at our discretion provided that the product was sold exclusively by The Reject Shop.

We also offer a refund or exchange if you change your mind within 28 days of purchase provided that:

You provide the original receipt or adequate proof of purchase. A refund will be given using your original payment method.

Items are unused/unworn and in their original packaging including all manuals and accessories.

In the case of CD’s/DVD’s, the shrink wrap is intact.

If you cannot provide proof of purchase, we will offer you an exchange to the value of the current price of that product.
Please choose carefully as goods on which a change of mind return is not available are:

Bedding accessories eg:  quilts, underlays and pillows

Personal care ie: electronic toothbrushes, foot spas, hair straighteners, hair removal devices etc

Afterpay

Afterpay is now available in-store at The Reject Shop

Afterpay is simple. Take home what you want now and only pay a quarter today. No interest, fees, or hidden costs, then pay the remaining 3 installments over the next 6 weeks. Afterpay will remind you when your next payment is due so you can enjoy your purchase and pay over time.

Download the Afterpay app and set up the Afterpay Card. You can add it to your digital wallet via the ‘In-store tab’ in the app. Then when you’re shopping in-store, just tap to pay with Apple Pay, Google Pay or Samsung Pay.

Buy what you want, knowing you'll only have to pay 25% today, interest-free. Afterpay is available on purchases over $25.

Pay for your purchase over four equal installments, which will be direct debited fortnightly.

All you need to apply is to be an Australian resident, have a debit or credit card, and be over 18 years of age. Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd. Australian Credit License 527911. For complete terms visit www.afterpay.com/terms

Contact Information

At The Reject Shop, we’re here to help Australians save money every day.

Before reaching out, you may find the answer you’re looking for in our FAQs.

Careers
For questions about a job application or to submit your resume, contact our People & Culture team at careers@rejectshop.com.au

Customer Service
For product, store, or order enquiries, please email service@rejectshop.com.au
We aim to respond within 1-2 business days, if not sooner. 

Payment Options

We offer a variety of payment options at The Reject Shop, inlcuding all major credit cards and AfterPay.

Payment Options | The Reject Shop

We offer a wide variety of payment options in store. 

The accepted methods of payment at The Reject Shop are cash, AfterPay, American Express, VISA, Mastercard, Cashless Debit Card and bank transaction card. Please note that we do not accept cheque payments.

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Understanding The Reject Shop's Labeling

In Store Stickers

The Reject Shop’s Real Low Prices Every Day are basic product which will be situated in multiple locations throughout the store. This label is not featured on the website.

Real Low Prices Every Day

Clearance is placed on product which is unlikely to be replenished in the short to mid-term. It is a great opportunity for customers to purchase at a low price until product is sold-out. This label is not featured on the website.

Clearance

Bargain Buy is either a temporary price markdown or multi-buy offer where the price will be reverted to the original after a specified period. The end date should be clearly displayed on either the ticket in-store or on the website. The Reject Shop website will specifically call-out if a product is a multi-buy or a price mark-down.

Bargain Buy

Special Buy is any product which is purchased in limited numbers and is projected to be sold for a shorter period relative to the rest of our range.

Special Buy

New product to The Reject Shop that has been selected to be called out to our customers for a predetermined period.

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